MEMBER TECHNICAL SUPPORT

Get help with the exact job.

Send the ECU label, tool, method and the question you need answered.

Prepare a support request

TopicJob referenceYour name / businessReply email / phoneTool / software versionECU / TCU / MCUVehicle · make, model, year, engine, powerOriginal / donor labels · part, HW, SWQuestion, fault / error, steps already taken

Attach clear label photos and any relevant error screenshots in your chosen message app. Keep passwords, recovery codes, payment details and unnecessary customer personal information out of support requests.

Ticket attachments · PDF, PNG, JPEG, TXT or LOG (10 MB each)

Message preview

Create a tracked ticket to save messages and attachments in the portal. Email and WhatsApp buttons open drafts for you to review and send. Support does not promise a response time. View your tickets.

Email technical supportadmin@precisionremapsuk.comInclude the job reference and exact ECU / TCU label.WhatsApp technical support07356 062066Attach clear photos of the original and donor labels.

Useful details to include

Vehicle year, engine code and power; ECU maker/family and MCU; original and donor part numbers; HW/SW; tool and software version; access method, unlock and the exact error.

For a clone check, include both unit identities and the source’s clone conditions. Programming support alone does not confirm cloning.

DTC & EOBD reference

Check selected fault-code meanings and practical ECU / TCU diagnostic guides before preparing the request.

Open diagnostic reference

Need an intake record?

Record the incoming unit, condition, checks and return details before work starts.

Create job sheet